Yesterday our Bruno stair lift was installed. I have never experienced a better installation, or installer, for any other item bought for our home. I wish I had a man like Jimmy Haney working for me when I had my business. He exemplified everything an installer should be.
He seemed to genuinely care about what he was doing. He is efficient. He has a textbook knowledge of the product. He went to great pains to explain the lift’s operation, and gave us a mini course in safety during use, and what to do in emergencies, should one occur. He responded patiently when we bombarded him with idiotic questions. He has the right disposition for dealing with customers and their questions. This is a man who should be training installers.
—Paul Newman, Danielson, CT
I am writing to thank you for all the guidance and assistance I received when purchasing my stair lift from your company. I felt truly blessed by the quality of service I received from everyone I dealt with.
Jen was so friendly and helpful on the phone. Even when I called her a few times with questions she seemed eager to help. She answered all my questions and never let me feel like I was bothering her. She answered each question simply and thoroughly and seemed pleased to do that for me, and always had a sense of humor which made each call a joy.
Thomas Sean O’Reilly who gave me a demonstration of the stair lift, and measured the stairs, was so considerate. He answered my questions, showed me a couple of choices and told me the difference in each lift. I never felt pushed to make an immediate decision, nor did I feel pressured to purchase a more expensive model. He gave me all the information to make my own decision in my own time. All the while sharing his time and knowledge like I was the only customer he had.
Shane O’Brien (my installer) was so respectful. He greeted me at the door with his business card showing so I knew exactly who he was before I opened the door. This was very reassuring to me. He made countless trips in and out of the house and always wiped his feet before entering. He was friendly and talkative, but never stopped working from the time he arrived until the time he left. He explained everything he was doing and why, and made sure I understood all the chair’s features. He helped me use the chair and made sure I was comfortable with its use before he left. I was very comfortable with having him in my home and he seemed happy to be of service. He was very friendly which made the afternoon a joy.
All in all, my experience with Freedom Lifts has been totally positive. I am very happy with my stair lift and will heartily recommend your company to anyone who asks. Thank you for making my stair lift purchase such a positive one.
—Barbara, Fairfield, CT
I can’t begin to tell you how grateful I am to have my stair lift. I was recently hospitalized for two heart surgeries, and spent three weeks in rehab. I am at home now and am able to do some things due to my lift. Thank you for being there when I need to use it to do some of my chores.
—Connie, Norwich, CT
It was two weeks ago today that John installed a new chair lift in our home and it certainly has made getting up and down the stairs much easier for both my wife and me. John is a great representative for your company. He is very pleasant, personable, professional, knowledgeable, organized, efficient and neat. He’s a darn good salesman too. You are indeed fortunate to have John as a member of your team. And thanks to both of you for your time and patience as I was trying to learn more about your product and the various options I had in terms of a purchase, rental, etc.”
My wife came home Wednesday morning. I have to tell you that the Bruno Elan Stairlift works very well. It gives her a great mobility from downstairs to upstairs and vice versa. Everyone that sees it working is amazed at how well it works & how quiet it is. Jimmy was a great installer. Everyone including you has been very professional & not pushy. You are to be commended. A very happy customer.
—Ray, Plainfield, CT
Thank you so much for your prompt and professional work. Especially thank you for making my mother feel comfortable about the job – she wasn’t bothered at all and said your worker installed the stair slide without making hardly any noise! It’s such a relief knowing she can now get downstairs to leave the house. It was a pleasure doing business with you.
—New London, CT
Thank you for helping us allow my mom to remain independent & safe in her own home. You were very polite, professional, & accommodating for appointments to fit in with my schedule. Jimmy Haney, the technician who installed the chair lift, was excellent. He was polite, didn’t leave any mess & most important, patiently explained/demonstrated how the chair worked. His demeanor puts the elderly at ease while they try to understand that the lift doesn’t take away their independence, but helps you maintain your independence safely. This aided us in letting mom know that it’s okay to accept help to live in her home.
—Leuida, Enfield, CT
Just wanted to tell you how well our chair worked during Hurricane Sandy — six days with no electricity!